7-Day Cancellation
Unactivated licenses can be cancelled within 7 calendar days for a full refund (minus payment gateway fees).
Transparent Terms
Activated licenses are digital goods rendered to your device and non-refundable, except for duplicate or defective cases.
Original Payment Return
Approved refunds are dispatched within 7 business days directly to the original card or payment account.
1. Nature of the Product
Weighz is a digital software license delivered electronically (license key and installer download/link). As with most digital goods, once a license key is issued and activated, the product is considered "delivered" and its value has been rendered to the customer. This policy sets out the specific circumstances under which refunds or cancellations are available.
2. Cancellation Before Activation
- If you have paid for a Weighz license but have not yet activated the Software, you may request cancellation within 7 calendar days of payment for a full refund, less any payment gateway processing fees already deducted.
- To cancel, email support@weighz.com with your invoice reference within this window.
3. Refunds After License Activation
- Once a license key has been issued and activated on your device, the license is considered delivered and is non-refundable, except as described in Section 4.
- This is consistent with industry practice for downloadable/activatable software, since the product cannot be "returned" once installed and used.
4. Eligible Refund Scenarios
We will consider a full or partial refund in the following cases:
- Duplicate payment: You were charged more than once for the same license due to a technical or payment gateway error.
- Failed activation due to our error: The Software fails to activate or function due to a verified defect on our end, and our support team is unable to resolve the issue within 15 business days of your reported ticket.
Refunds are NOT available for:
- Change of mind after activation.
- Incompatibility with third-party hardware (weighing indicators, cameras, RFID readers, barrier gates) that was not disclosed to us prior to purchase.
- Issues arising from uncalibrated or non-certified weighing equipment (a legal metrology matter outside our control).
- Misuse, unauthorized modification, or breach of the End-User License Agreement (EULA).
5. How to Request a Refund
- Email support@weighz.com with your invoice number, license key, and a clear description of the reason for your request.
- Our technical support and billing team will review the ticket and respond within 5 business days.
- If approved, refunds are processed to the original payment method only, via the same payment gateway used for the transaction.
6. Refund Processing Timelines
- Approved refunds are initiated within 7 business days of approval.
- Depending on your card issuer, bank, or payment method, funds typically reflect in your account within 7 to 15 business days after initiation. This timeline is governed by the payment gateway's and the issuing bank's processing rules and is outside our direct control.
- Refunds are issued in the original currency and amount charged, minus any non-recoverable payment gateway or currency conversion fees, where applicable.
7. Chargebacks and Disputes
We encourage customers to contact support@weighz.com to resolve billing issues before initiating a chargeback with your bank or card issuer. Unsubstantiated chargebacks for services already delivered (activated licenses) may result in suspension of your license pending resolution.
8. Contact Us
For all refund, cancellation, or billing queries: